A dealership’s F&I Department is the heart and soul of the business because this is where the action happens, so to speak, even though it works behind the scenes. Basically, the F&I team helps sales agents close the deal. And behind this team is the F&I Manager, notes Powersports F&I Manager Training solutions provider Torque Group.

F&I Manager Training

The F&I Manager is the driving force behind your F&I Department. Among the many tasks they do on a daily basis, the following are the most crucial:

  • Find the right financing for the customer
  • Assist customers in their application process to ensure their financing gets approved
  • Overturn rejections and objections to close the sale
  • Find the right aftermarket products to enhance ownership experience
  • Directly work and communicate with lenders, working through the most difficult deals, to find the right fit for the dealership and its customers

Accomplishing these tasks is not easy. The F&I Manager needs to have the commitment and determination to offer customers the best solutions to their financing and ownership concerns. This is why regular trainings are a must.

Apart from accomplishing their tasks, F&I Managers also need to be excellent leaders as they will lead a team of sales agents and other F&I staff, empowering and motivating the team to enable them to successfully accomplish their own tasks and duties.

Powersports F&I Manager Training: Enhancing Leadership Skills

An effective F&I Manager is someone with sound leadership skills. They aren’t only knowledgeable and experienced in their craft, but they are also excellent at communicating with their team, giving directions and instructions as necessary and at the same time, listening and paying attention too to what their team has to say.

A good leader must likewise be:

  • Creative
  • Excellent in problem solving
  • Able to resolve conflicts within the department
  • Flexible
  • Positive
  • Excellent in time management
  • Empathetic
  • Able to bring out the best in their team, recognizing potential and talent
  • Organized
  • Able to delegate tasks accordingly

These are but a few of the skills that a good F&I Manager must possess in order for them to be effective at their job. And from time to time, these leadership skills need honing and improving, which is where leadership trainings, like Torque Group’s Powersports F&I Manager Training, come into play.

Torque Group F&I Training

Are you ready to boost the profitability of your dealership through a strong and solid F&I Department? Talk to Torque Group today. You may call them at (800) 859-0590 to learn more about the training program, including schedules and reservations.