Customers
Cancellations
To cancel your eligble Torque Group product simply review the back of your agreement for the detail and contact your originating/issuing dealer for assistance. All refunds will be sent to the dealership for distribution to the lien holder or customer.
Claims
Tire & Wheel with Roadside Claims
For Tire and Wheel Authorization instruction, contact NIU of Floria at 888-684-9327 (Mon-Fri, 9am-8pm EST).
For Towing and Roadside Assistance, call 866-330-0760. Please reference your producer code and contract number located in the registration section of your agreement.
Lifetime Battery Claims
If your battery dies and will not hold a charge take your vehicle to any dealership with a certified technician, please have them contact us at 800-859-0590.
Gap Claims
If a total loss occurs, our GAP 150 protection pays the difference between the NADA Retail Value or the Insurance settlement (whichever is greater), of the vehicle at the time of loss and the remaining loan balance.
TLP Claims
Torque Group's TLP is a part marketing anti-theft system. If the customer’s vehicle is stolen and not recovered within 30 days, or totaled, our TLP will pay credit towards a replacement unit. Claims are paid to the selling dealership for the customer’s use to purchase the replacement unit. The amount will depend on the coverage of the contract.
Transfer Requests
To transfer your eligble Torque Group product simple review the back of your agreement for the detail contact your originating/issuing dealer for assistance. Transfer is defined as a private sale only, and the transfer right are voided if the vehicle is traded, sold or put on consignment to an individual or entity engaged in the wholesale or retail sale of vehicles.
Click on the links below to download the appropriate procedure form: