Customers

Customer Support

Support That Goes the Distance

We’re here to help with your plan 

Whether you’re filing a claim, looking to cancel a product, or simply have questions about your coverage, the Torque Group team is ready to support you. Our goal is to make the process simple, quick, and transparent so you can stay focused on enjoying your ride.

Claims

To file a claim, simply call our team and have your contract information ready. Most claims are paid the same day work is completed, and you can visit any licensed repair facility in the U.S. or Canada.

Phone

Call 800-859-0590 to start a claim

Cancellations

Need to cancel your Torque Group coverage? Just review the back of your agreement, then contact the dealership where you originally purchased the plan. All refunds will be issued to the dealership for distribution to the lienholder or customer.

Phone

Call 800-859-0590 for assistance.

Frequently Asked Questions

Your Coverage Questions, Answered

Get quick answers about your Torque Group protection plan

Have questions about your plan, claims, or coverage? We’ve compiled the most common topics to help you get quick, clear answers so you can spend less time wondering and more time riding.

  • How do I file a claim?

    Call 800-859-0590. Claims are typically paid the same day the work is completed, and you can visit any licensed repair facility in the U.S. or Canada.

  • Where can I take my unit for repairs?

    While Torque Group will work with any licensed repair facility in the US and Canada, we recommend returning to your selling dealership. If that is not feasible- please call us so we can direct you to the closest repair facility to you!  ,

  • How do I cancel my coverage?

    Refer to the back of your agreement for details and contact your original selling dealer. All cancellations must go through the dealership. Call us at 800-859-0590 for assistance. 

  • Is my coverage transferable?

    Most plans are transferable to a new owner if the vehicle is sold. Refer to your agreement or call us to confirm eligibility.

  • Do I need to pay out of pocket and get reimbursed?

    In most cases, Torque Group pays the dealer directly once work is completed and the claim is approved. Check with your repair facility and confirm claim procedures.

  • What is covered under my Extended Service Contract?

    Torque Group ESCs mirror factory coverage and apply to motorcycles, ATVs, UTVs, and more. Check your specific contract for details.

  • Are there deductibles on my plan?

    Deductibles vary by product. New vehicles may have zero deductible plans, while used plans may include a small fee (e.g., $25).

  • How do I update my contact or coverage information?

    Please call our support team at 800-859-0590 with your policy number and updated details.