Customers

Cancellations

To cancel your eligble Torque Group product simply review the back of your agreement for the detail and contact your originating/issuing dealer for assistance. All refunds will be sent to the dealership for distribution to the lien holder or customer.

Gap Cancellation

Submit Here

Tire & Wheel Cancellation

Submit Here

ESC Cancellation

Submit Here

Claims

Tire & Wheel with Roadside Claims

For Tire and Wheel Authorization instruction, contact NIU of Floria at 888-684-9327 (Mon-Fri, 9am-8pm EST).

For Towing and Roadside Assistance, call 866-330-0760. Please reference your producer code and contract number located in the registration section of your agreement.

Lifetime Battery Claims

If your battery dies and will not hold a charge take your vehicle to any dealership with a certified technician, please have them contact us at 800-859-0590.

Gap Claims

If a total loss occurs, our GAP 150 protection pays the difference between the NADA Retail Value or the Insurance settlement (whichever is greater), of the vehicle at the time of loss and the remaining loan balance.

Submit Here

TLP Claims

Torque Group's TLP is a part marketing anti-theft system. If the customer’s vehicle is stolen and not recovered within 30 days, or totaled, our TLP will pay credit towards a replacement unit. Claims are paid to the selling dealership for the customer’s use to purchase the replacement unit. The amount will depend on the coverage of the contract.

Submit Here