Powersports dealerships are different from regular dealerships in that they have a unique audience with unique tastes and needs, and their staff possess a different set of skills—a skillset that enables them to fully understand, and cater to, their unique buyers. And this is why Powersports F&I Training should be regularly taken to equip the dealership’s teams, from sales teams to service personnel, with the right skills to offer the best service to customers, ultimately increasing sales and inspiring customer loyalty.
Who is eligible for Powersports F&I Training
F&I Training is usually recommended for onboarding a new F&I employee, upgrading an F&I manager’s skillset, and training a dealership employee transitioning to the F&I Department. But
this training isn’t only for F&I Managers and F&I teams.
It is recommended that the full staff of any Powersports dealership take F&I Training because F&I solutions are part of the dealership’s offerings. It would help boost customer service and improve sales if every employee in the dealership knows these products and how they can enhance the customer’s ownership experience.
Even service personnel should take basic training courses on F&I so they can fully understand how their dealership’s F&I solutions affect customer support service. This can help them improve their customer service skills as well.
What dealerships must understand is that everyone on their team, regardless of job description and department, is part of their customer support service so anything that can help improve this should be welcomed.
Training Courses
Basic F&I courses generally discuss dealerships and their F&I department, F&I solutions and how these can improve ownership experience. These are recommended for the dealership’s general staff. For F&I sales teams, more advanced courses are offered. Participants may learn about the latest F&I software and how to properly use it, paying attention to what customers are actually saying to understand their needs, identifying F&I products that best fit these needs, and closing a sale, among many others.
For F&I Managers, “Mastery Level” courses are usually offered. Here, F&I Managers may learn about the industry’s latest best practices, how to overcome objections and turn rejections into closed sales, and the latest techniques and strategies to boost performance and improve sales. F&I courses for Managers will also improve their leadership skills, so they can lead and empower their team more effectively.
Torque Group F&I Training
Torque Group is the leading provider of F&I solutions in the United States. They understand the needs of dealerships, which is why they offer training courses designed to improve revenue from F&I products.
If you would like to learn more about Torque Group’s F&I Training solutions, please feel free to contact them at (800) 859-0590.
