Ideally, extended service contracts for powersports vehicles should offer owners protection against financial losses brought about by unexpected repairs or parts replacements. However, how such a contract will benefit the owner largely depends on the provider because not all powersports extended contract companies offer the same benefits, inclusions, and terms. Unfortunately, the vehicle owner could easily fall for promises made at the dealership for the simple reason that they put their complete trust into their agent or even the dealership itself. Sometimes, it’s the dealership itself that falls for the provider’s sweet talk.
If you own a dealership, how then do you ensure that your customers are getting the best extended service contract the market has to offer? It’s pretty simple, actually. Be discriminating about your choice of partner provider. Research on several powersports extended contract companies before deciding which one is the right fit for your dealership and your customers.
Choosing a provider
One way to help you pick the right partner provider is through a selection process from the customer’s perspective. In other words, put yourself in your customer’s shoes. With that said, here are few notes that might be able to help:
1. Accredited repair shop
It has been a common practice for service providers to provide a list of accredited repair shops or mechanics that customers can go to for repairs or parts replacements, which translates to having limited options. This also translates to the customer having a difficult time finding an accredited partner if the vehicle breaks down in the middle of nowhere (which is often the case with off-roading destinations).
A good service provider is one who allows your customers to take their vehicle to the nearest repair shop without trouble. For as long as the shop is licensed and there is a licensed mechanic who can work on the repairs, then the customer can have their unit fixed in an instant.
2. Reimbursement
If there’s one thing that really puts a burden on customers, it’s the reimbursement or claims process. It doesn’t make sense for an extended service contract that offers financial protection to delay payment of the repairs, which pretty much means money that is rightfully the customer’s is being held up against their will, so to speak. An easy claims process that reimburses the customer no later than an hour or two after filing of claim is what your customers will appreciate about your dealership, so choose your provider wisely.
3. Cancel any time
Last but not the least, a good extended service contract is one that allows for cancellation of the contract at any given time. When your customers know they can cancel their contract any time, they will be more convinced to purchase the product.
Still not sure about powersports extended contract companies ? Contact us today to learn more. Please feel free to call Torque Group at (800) 859-0590. You may also send a message at info@torque-group.com.
